FAQ REPOSITORY

Billing FAQs

Compatability FAQs

  • Device & Speed Requirements

    Internet Speed Requirements


    You will need an upload speed of at least 300kb/s


    Device Requirements


    Any device with a microphone and camera that is running one of the below configurations:


    Windows (Recommended)

    Version supported:  Windows 10

    Browser supported: Chrome, Microsoft Edge, Brave. (latest versions)


    Android

    Version supported:  9 and above

    Browser supported: Chrome, Samsung Internet, Microsoft Edge, Brave. (latest versions)


    Apple

    Version supported:  iOS / iPadOS 14.3 and above

    Browser supported: Safari (latest version)


    For iOS 14.2 and lower, please try enabling these options if you experience any difficulties


    •    Tap the Settings icon on the Home page

    •    In the Settings screen that appears, tap Safari

    •    All Safari’s settings appear

    •    Select Advanced

    •    Select Experimental Features

    •    Toggle Media Recorder on


  • Check Microphone Settings - Windows

    Step 1 - Press Windows key + R


    Step 2 - When the run dialogue appears enter "ms-settings:privacy-microphone"


    Step 3 - Make sure "Allow apps access to your microphone" is on


Login FAQs

  • How to login to Wamly? (System Users)
    1. Visit this page https://my.wamly.io
    2. Enter your email address and the password you specified during registration
    3. If you cannot remember your password you can select the forgot password link on the login page 
    4. If you used the correct email address you will receive an email with a one time pin, enter this pin here to reset your password


    Note to Candidates! If this is your first time using the app please select the interview link that was sent to you via email and follow the steps to create your account before using the above methods.


  • How to log in to Wamly? (Candidates)
    Note !

    If you cannot access the system via the link in your invite email try using this login method


    1. Visit this page https://my.wamly.io/candidates
    2. Enter your email address and click "next"
    3. You will receive an OTP via the email address you supplied in step 2 
    4. You will be required to enter the OTP code received in step 3
    5. If this is your first time using Wamly, you will be required to complete your profile details ad then directed to your dashboard
    6. If you have used Wamly before on this email address, you will be logged directly into your dashboard


POPI FAQ's

  • Who does the data belong to

    The data belongs to the client

  • Where is my data being stored

    Currently, all data is stored via AWS in their data center in Ireland. This will be moved to South Africa once AWS implements the required functionality in this region

    NB! none of your data will ever be deleted without your explicit consent

Email Template FAQs

  • Default Invitation Template
    Below is the default template we use to send out invitations to candidates. If you are using a custom invitation template you can use this as a guideline of important information to include.



    Hello #CANFNAME#,
    You have been invited by #ORGNAME# to participate in a Wamly video interview. 
    A video interview is in all aspects the same as a traditional interview, except that you will not be interviewed by a person, but will be presented with a set of pre-selected questions and your answers will be recorded using your own device's camera and microphone. 
    Your recorded interview will then be available for review by the interview panel.
    It is very important that you prepare for this interview in the same way you would for a normal interview.
    Click on the link below and follow the on-screen instructions for more information and to start the interview:
    #INVITELINK#

    Please take note of the following technical requirements:


    Any device with a microphone, camera & stable internet connection that is running one of the below configurations:

     

    Windows (Recommended)

    Version supported:  Windows 10

    Browser supported: Chrome, Edge Browser (latest versions)

     

    Android

    Version supported:  9 and above

    Browser supported: Chrome (latest version)

     

    Apple

    Version supported:  iOS / iPadOS 14.3 and above , MacOS (Latest)

    Browser supported: Safari (latest version)

    For iOS 14.2 and lower, please try enabling these options if you experience any difficulties


    Good luck with your interview! 


    Regards,
    The Wamly Team